¿When will I receive my product?
Your piece will be ready to be sent in 10 days, allowing its creation by hand and following the techniques of ancestral Mapuche silver art by our artisans in the Araucania region, in the south of Chile. After this time, it will be sent with DHL, arriving in 5 to 15 days depending on which area of the world are you. The piece will begin to be crafted from the moment your purchase is confirmed and as well as your shipping address.
¿Do you ship worldwide?
Yes, using DHL Express.
¿Who pays for the customs fee or import tariffs?
We are not responsible for paying the import tariffs or customs duty imposed by your government, this amount must be covered by you.
¿Do you ship to PO Boxes?
For security reasons we only ship to street addresses and not PO Boxes.
¿Can I track my order?
Sure! Just write to us at firstname.lastname@example.org and let us know that you would like a tracking number to follow your order. We will provide you one as soon as your piece is ready and the shipping is activated.
¿Can I change my shipping address?
In the case you gave us an invalid address, reach us at email@example.com to let us know. If you let us know before we send the product over to you, we will make the change right away, charging any additional fees in case they are. In the address is invalid, and the package is returned to us, we will reach you to let you know and request a new valid address. In this case you must pay for the new shipment to be made.
Any other questions you may have, please write to us at firstname.lastname@example.org